Include details like the date and time of the issue, names of crew members who . Absolutely Terrible customer service. You can call the company's customer service at 800-256-6649. Royal Caribbean ( RCL) - Get Royal Caribbean Group Report emails its customers, especially passengers on a soon-to-sail cruise often. Refunds for Delayed Sailings or Sailings Cancelled by Royal Caribbean If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). You chose the 125 percent cruise credit. The pandemic has forced a level of fluidity on Royal Caribbean's ( RCL) - Get Royal Caribbean Group Report decision-making process that once seemed impossible. They will screw with you reservations. It can take 90 days or more to process a cruise refund, but if you call customer service and work with them politely, it is possible to resolve your refund more quickly . Contact the BBB. Royal Caribbean Complaint. Royal Carribean refuses to refund our money even though neither cruise occurred and thatthey sent us an email telling us we were eligible for a full refund. Contact Us Get support by Phone or Email 866-562-7625 Email Your Questions Locate a Travel Agent CruiseCare and the Royal Caribbean Travel Protection Program, can help protect you against the unexpected. Jan 14, 2022 4:56 PM EST. However, we had a horrible customer service experience with them this past weekend and we'd like to let them know. Cancel any cruise (booked by March 31, 2022) that sets sail from now through September 30, 2022, and you're covered. Royal Caribbean is represented by Sanchez Fischer Levine. "Royal Caribbean gave [the] option to take a future cruise credit or get a full refund," a September 11 complaint alleges. "The refund is 100% of what [the customer] paid, but is the lower value compared to the 125% FCC (future cruise credit)," Fishman told me in an email. If that doesn't work, reach out to the executive relations team. The Cancellation Penalty Waiver and Cruise Vacation Cancellation Enhancement Program non-insurance features provided by Royal Caribbean Cancellation Penalty Waiver 100% cash refund 100% cash refund Cancel For Any Reason Cruise Vacation Enhancement** 75% FCC 90% FCC Travel insurance benefits under written by Arch Insurance Company Monday - Friday 08:00 to 20:00 hrs. RICH KANUCHOK, Baltimore A. 1 - 10 of 40,922 Royal Caribbean Cruise Reviews. Royal Caribbean Cruises - A deck cleaner. call us Individual Reservations 866-562-7625 Mon-Sun 7am-2am (EST) Group Reservations (sailing with 8 or more staterooms) 800-465-3595 Mon-Fri 9am-7pm / Sat 9am-6pm (EST) Royal Customer Service 800-256-6649 My family had . Facebook Twitter. . Royal Caribbean International, Celebrity Cruises, Silversea Cruises. Does anyone have a name of a person or an email that has worked for them? check your cruise line's website for cancellation policies, call customer service or your travel . AVP, Guest Experience. If that doesn't work, reach out to the executive relations team. Should read other CC Cruise Lines, they been complaining about Customer Service and length of time for Refunds also though not as much lately. I hate to even send it - we've always had such great service with them and we are looking forward to the two cruises we have booked with them this year. COVID-19 specific refunds: Royal Caribbean's policy is to issue refunds or future cruise credit, . We are here to help with reservations, Crown & Anchor memberships and general questions. Like most other cruise lines, Royal Caribbean offered a full refund or a 125 percent cruise credit after the pandemic. Contact Us. Our kids, 2 and 4 years old are not vaccinated so they both need PCR Test. . . Verify that the company received the letter. I just wanted to share my recent experience with Royal Caribbean and their 24hr hold policy. Royal Caribbean Cruises - flexibility to change a reservation. AEST or ADST. Cruise With Confidence. Confirmation. Miami, FL 33132. Change fees will apply to bookings for which the deposit is nonrefundable. Does anyone have a name of a person or an email that has worked for them? Cancellation of Cruise or CruiseTour Those credits will still expire at the original. 2020 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas. If you can't find the answer to a question or would like to speak to a Royal Caribbean representative for any reason, we will be happy to help you. Royal Caribbean Cruises - horrible customer service. If you want to share reviews of customer service - I'm sure there's a customer service critic forum or FB group out there who would love your input. Passengers are facing ongoing disruption ahead of the bank holiday weekend. Thanks! If it is for a FCC, then go up the chain at RC. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Aurora Yera-Rodriguez. Write a letter to Royal Caribbean requesting a refund. $50k Emergency Medical Evacuation Insurance. If you need assistance by phone, customer service can be reached at (800)256-6649 or (800)526 . . If you have taken at least one Royal Caribbean cruise in the past, you should call the Crown and Anchor Society number for (sometimes) faster service at 800-526-9723. CONTACT LISTROYAL CARIBBEAN INTERNATIONAL Customer Service Pre-Cruise: 7am - 11pm EST Mon-Fri 9am - 8pm EST Sat/Sun (800) 529-6918 web_reservations@rccl.com Cruise Planner: . 04/20/2022. Posted December 31, 2021. The reservation numbers are 7116838. 150-91 days - loss of deposit. Royal Caribbean Complaint. Saturday 10:00 to 16:00 hrs. Report your issue or complaint with Royal Caribbean by contacting its Post Cruise Guest Relations department. Go to contact us on the home page and fill out the info and your complaint. During the worst of the pandemic . 90% refund of cruise credits if you Cancel for Any Reason. The case, assigned to U.S. District Judge Darrin P Gayles, is 1:22-cv-20187, Royal Caribbean Cruises Ltd. v. Capital Jazz Inc. Internal filing numbers for corporate parties, Whether mediation or arbitration is selection. RC said that we will get a full refund within 30-45 days. Jun 2, 2022 1:28 PM EDT. Customer service contacts and company information. . . check your cruise line's website for cancellation policies, call customer service or your travel agent. . Aurora Yera-Rodriguez. October 3, 2015. I will be stuck with hundreds of dollars in service charges because they actually process and then "refund" the payment they hold for you, instead of cancelling the transaction. Royal Caribbean ( RCL) - Get Royal Caribbean Group Report extended protections for cruisegoers as the cruise line looks to entice fans to book vacations in an . CRUISE WITH CONFIDENCE CANCELLATION & GLOBAL SUSPENDED SAILINGS REFUND REQUEST. If no phone reps will help you, reach out over email to Guest Relations: RoyalGuestRelations@rccl.com. In March 2022 was launched the online booking service "Royal Caribbean Hotels" via partnership with Priceline (1997-founded online booking agency specializing in travel-related products/flights, hotels, cruises). Join the 288 people who've already reviewed Royal Caribbean Cruises. . And an agreement that the settlement can't be publicly adjudicated, the mediator (in mediations) can . We were originally booked on Symphony for 1/8/2022. To add travel protection to your trip, please select your cruise line below: from a member of Carnival's customer service team, provided a reference number for the cruiser's bank to . I know I can send an email through the website but was hoping to get someone other than a customer service rep. Report your issue or complaint with Royal Caribbean by contacting its Post Cruise Guest Relations department. Step 2. Review & Submit. If not . Write a review Sign in. Left out of Port Canaveral. 151 or more days - deposit is refundable. Don't Neglect The Important Details. 14 days or less - 100% of fare. Did a week on their Freedom of the Seas ship to the eastern Caribbean. One of the reasons we keep sailing on Royal. Royal Caribbean Group's "Cruise with Confidence" program has been in place since March 2020 and . If you need assistance by phone, customer service can be reached at (800)256-6649 or (800)526 . Apr 28, 2022 11:08 AM EDT. In May, Royal Caribbean issued a cruise . Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-888-766-6420 and ask about potential opportunities for flexible cancellation policies, rebooking . Royal Caribbean Tips. For frequently asked cruise questions click here . This report was posted on Ripoff Report on 01/24/2021 08:13 PM and is a . Alternatively, Royal Caribbean's Cruise with Confidence program allows guests to cancel their cruise up to 48 hours before your sail date for a 100% future cruise credit. Baltic & ABBA goes hand in hand 2.0. Review for Voyager of the Seas to Baltic Sea. Resolved. 90-61 days - 25% of fare *. Royal Caribbean Cruises - Cancelled cruise due to covid - refusing to refund money. AVP, Guest Experience. Your experience can help others make better choices. Q. Quyen Nguyen of US. Wait 14 days, then call Royal Caribbean customer service at 866-562-7625. Everyone had an absolutely great time, especially the kids. COVID-19 specific refunds: Royal Caribbean's policy is to issue refunds or future cruise credit, . Apr 18, 2022 12:35 pm. Royal Caribbean ( RCL) - Get Royal Caribbean Group Report extended protections for cruisegoers as the cruise line looks to entice fans to book vacations in an . Some big cruise operators are processing refunds in just a few weeks. Sign Up for Email. July 26, 2021. Your request should include your name, confirmation number, date of departure, length of cruise and the reason for cancellation. 1800 754 500. Royal Caribbean Cruises - Refund policy. If you prefer written complaints, email it or send a letter to Post Cruise Guest Relations at 1050 Caribbean Way, Miami, FL 33132. . Cancel any cruise (booked by March 31, 2022) that sets sail from now through September 30, 2022, and you're covered. Ask if your refund was mailed. I hate to even send it - we've always had such great service with them and we are looking forward to the two cruises we have booked with them this year. Describe the specific problem, concern or issue that prompted to you to write in. 17056205 01/17/2018 Royal Caribbean Travel Protection Plan Desk at AON Step 1. No current policy could have foreseen the devasting impact this virus would cause therefore no policy could have addressed this type of issue. First, you need to submit forms to NAM which include: Names, addresses, and telephone numbers for each party to the case. Went with extended family. Royal Caribbean's cancellation policy . 2022 Royal Caribbean . Always include the following: Your Name, address, phone number, email address, reservation number, ship name, dates of travel, and cabin number. Cancel My Cruise. We sailed on Explorer of the Seas April 03-10 2022, paid full price, and got a 50% holiday. Shore Excursions Cancellation Policy. Royal Caribbean Cruises - Refund policy We booked a family cruise out of Galveston during Easter week via our travel agent, the trip cost 1,626.76. It sounded like she was in another country talking though a computer. However, some refunds may take up to 30 days to post. 3. The cruise was short-staffed, and the food was terrible, queuing every night to enter my time dining, longest being 3 hrs, on average 1 hour, entertainment was the third rate at best. This form is good for requesting refunds of a cancelled sailing, as well as opting into the Cruise with Confidence program. Royal Caribbean is refusing to refund $1000 paid for a cruise that I did not sail due to national pandemic. At cruise giant Royal Caribbean and sister line Celebrity Cruises, for instance, the staff that handles refund requests is trying to get them processed in 30 business days (which works out to about 45 days). Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. However, we had a horrible customer service experience with them this past weekend and we'd like to let them know. Contact details. Royal Caribbean Group 1050 Caribbean Way, Miami, Florida, United States, 33132-2028 . I am still waiting on my future cruise credit for me canceling a cruise. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Complaint: 17019225. Holiday Sailings - Christmas, New Year & Easter (Cruise Portion Only) Days Prior to Cruise Departure Cancellation Charges. So, not wanting to waste money, I just decided to use the FCC to book a New Years cruise out of a local port that departs on Dec 30, 2022. 10 days after my cancellation, Royal . That deposit amount shall not be refunded at any time after it has been paid. Email Contacts [email protected] [email protected] Social Media Contacts. The reservation numbers are 7116838. Call 800/256-6649 (514/285-9723 for outside the U.S.). Step 3. What Royal Caribbean did: We booked a sailing for June 2020 but it was cancelled due to COVID. 1050 Caribbean Way. We didn't realize the enormity of COVID and chose the credit. According to an email Frank provided us dated March 15, Royal Caribbean Cruises LTD stated, "We will go ahead and inactivate your Future Cruise Certificate and provide you with a refund instead. We do everything we can to extend our world-class Gold Anchor Service to you right here online. The plan offered is called the Royal Caribbean Travel Protection Program, and it provides the following coverage: $25k Emergency Travel Medical Insurance. Thanks! If no phone reps will help you, reach out over email to Guest Relations: RoyalGuestRelations@rccl.com. Tony Owusu. Royal Caribbean Group consumer reviews, complaints, customer service. The person filing the grievance later returned to say that the line had processed their refund by September 24. Feb 19, 2022 11:12 AM EST. You will need to give them your name and sailing details. Contact Us. Royal Caribbean International doesn't control how long the refund process takes; your bank or financial institution determines the length of time. Miami, FL 33132. If it is for a FCC, then go up the chain at RC. Though Royal IT and Customer Service is on a own unique level, Consistently inconsistent, some get Refunds in 1 month, some months longer, myself been fortunate with 10-21 days all but once last 8 Months. We have asked them what happens to our money if they file bankruptcy, but they will not answer our questions. The most straightforward method of contacting Royal Caribbean is to call them on their toll-free number at 800-256-6649. I am rejecting this response because: It is very disappointing that cruise.com is blaming CruiseLine for the problem when it is their agent's . We were scheduled to leave in May, but Royal Caribbean canceled the cruise and offered us either a refund or a 125% cruise credit. I got a phone call about it from RCCL. Cancelled flights and delays at airports are fuelling anxiety among UK holidaymakers ahead of the key summer season, travel agents have warned. We'll even help you find meanings for the sailing terms you see on our website. Booked to go on symphony of the seas we was told by Crew there was lots of issues and royal Caribbean insisted there was no issues and they w Covid . Royal Caribbean Cancellation and Refund Policy. Our $2,179.98 cruise has an insurance cost of $138 if bought through Royal Caribbean. Alternatively, Royal Caribbean provides a self-service form that you can fill out and submit your refund request. On June 15, 2017, Royal Caribbean International implemented a new "Shore Excursions . Still need help? During the pandemic, Royal Caribbean ( RCL) - Get Royal Caribbean Group Report adopted what it called "Cruise with Confidence." That policy enabled customers to book . | Read 21-40 Reviews out of 261 Aegean Airlines refunds one ticket but not the . DON't Book Royal Caribbean. If you cancel at least 48 hours before the sail date by choosing the Cruise with Confidence Future Cruise Credit option, you will receive a Future Cruise Credit for 100% of the cruise fare paid to us that can be used for a sailing scheduled to depart on or . Customer Response. They were very nice and understood my problem and made good for it. 2. redeemed/booked by May 31, 2022 on a Royal Caribbean International sailing departing on or before December 31, 2022 or one year from the original sail date. Request Royal Caribbean Refund on the Phone Another way to get in touch with Royal Caribbean and ask for your money back is over the phone. 4 min read. We'll answer all the most frequent cruising questions. 60-41 days - 50% of fare *. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. We were offered Future Cruise Credit or a refund. October 3, 2015. We asked for the credit. 204 reviews of Royal Caribbean International "Cruising done to perfection. Good luck. Call 800/256-6649 (514/285-9723 for outside the U.S.). Our kids, 2 and 4 years old are not vaccinated so they both need PCR Test. Covid 19 is a national pandemic that has cripple the entire world. Hi, Does anyone have an email address for someone higher up at escalations or customer service at Royal Caribbean. Cancel My Cruise. Start Your Request. Reserve Your Royal Caribbean Holiday. I sent an email to the customer service about a problem I had on my last cruise. Contact Information 1050 Caribbean Way Miami, FL 33132-2028 https://www.royalcaribbean.com/ (800) 256-6649 Customer Complaints 1,741 complaints closed in last 3 years 688 complaints closed in last. Tony Owusu. We'll point you to a travel agent who can help with your cruise planning. The check in process, while feeling like cattle, being led here and there, was remarkably efficient and fast. Royal Caribbean has not extended the redemption period for the extra 25% credit issued to people who had their cruises cancelled by the cruise line. Featured review. However, they said to get a full 100% refund without any penalties they have to process it internally without canceling our cruise first. IF you do get any type of refund you must wait 45-65 days for a refund!!!!! Royal Caribbean " customer service " is a joke. Because it is in US funds, you will pay a service fee on your Canadian Visa . If you prefer written complaints, email it or send a letter to Post Cruise Guest Relations at 1050 Caribbean Way, Miami, FL 33132. I am a loyal customer and just have a small complain/recommendation to. Jan 14, 2022 4:56 PM EST. You will need a few details to complete the self-service request: Booking ID Ship Sail Date Last Name I wanted to use my FCC from my canceled 2020 cruise for another cruise that I booked in 2023 but the customer service agents from RC would not let me since the expiration date was Dec 31, 2022 . However, we realized in December that we needed to choose the refund and they told us it was . Royal Caribbean International, owned by Royal Caribbean Cruises Ltd, is a cruise line brand founded in Norway and based in Miami, Florida. Alternatively, Royal Caribbean provides a self-service form that you can fill out and submit your refund request. We booked a family cruise out of Galveston during Easter week via our travel agent, the trip cost 1,626.76. Aon. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-888-766-6420 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Others are taking up to three months to get money back to customers. Recently, we and asked for a full refund due to the health protocols. 1 Link to . . Select fare programs require the payment at the time of booking of a nonrefundable deposit. Cruises - Royal Caribbean - POOR COVID cancellation policy - NIGHTMARE EXPERIENCE WITH ROYAL CARIBBEAN CUSTOMER SERIVICE - VERY POOR TREATMENT OF CLIENTS IN THE WAKE OF COVID19. The nature of the claims. Customer Service: (800) 256-6649 Toll Free: (866) 562-7625. Advantage Travel Partnership, a network of travel agents, said 30% of its members were . Because the unexpected can happen! I was on the phone last week well over an hour with a lady that I could hardly hear or understand. They will not give you a refund. This type of pandemic is said to come along once every 100 years. Up until final payment date, you can cancel your cruise and get a full refund for money paid by cancelling, minus any change fees if you booked a non-refundable deposit. 1050 Caribbean Way.