You'll get your money back within 2 weeks. Answer (1 of 4): To be elegible for the seller's protection you must meet 2 requirements : 1. That is why people will often ask "is this item available" because they might have had an experience with purchasing something just for . Be very vary this is just plain bad business to take people's money and not respond. File a police report. times asking what to do in the situation where my item was either stolen or delivered to the wrong address - they simply ignored all requests. Such bad ethics. 2. You use their chosen courier Hermes. If that fails they may. @depop I have a buyer who gave the wrong address so the package is now being sent back to me. But the abuse issue is very, very concerning. PayPal's system allows users to select between making a payment for 'goods and services' - which comes . Spank Si. I track all my items so I can provide proof of postage, the item sent was delivered and signed for this morning at 10.03. If you paid using Depop Payments, you'll need to report this to us so we can contact the seller for you and start a dispute. We would advise contacting your end customer to determine . 5. STORY. . Type "delete" into the search bar at the top of the page and click on the support article that appears. idk what to do He said ' item was shipped to such and such Ave, it was supposed to be street .'. Here is a tip with shipping first class with Depop, on the Depop app it states that shipping is .5lb ( half of a pound) or 8 ounces for a small, however according to USPS first class shipping allows packages up to 15.99 ozs and I have confirmed with my local USPS that as such the first-class Depop shipping label will allow up to 15.99 ozs.. If the item gets sent off to the wrong address that is out of my hands, however I will try to contact the delivery service to see if there's anything I can do! In our experience, the best Freight Forwarder is MyUS. SS. by JDTotesnDolls. First thing to do is verify with your local post office what is in their system as your address. He did not, however, expect to have created the internet's number one destination for teenage girls selling second-hand items from their wardrobe, amass over 18 million users . 4. The seller must ship to the address supplied by paypal with your payment details. When listing or editing an item scroll to the bottom to select Shipping Tap Domestic > select Ship with Depop > enter or confirm your address Select Parcel Size > Choose the option for the size/weight of the item Scroll down to choose whether you offer Free Shipping: To offer Free Shipping > tap the toggle on. So, steer very clear of Vinted. Get started. Why Was Your USPS Item Forwarded To A Different Address? The details on my parcel are incorrect. Depop is the fashion marketplace app where the next generation come to discover unique items. Community Maker. View replies (1) artforealdotcom. 1 review. If the USPS sent mail to the wrong address, usually this is either due to a wrong postal code, or a recent change of address with the USPS. > Buying > My purchase > Click on your purchase > Select the option which describes your issue There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. route500 Forumite. . Talk to them as a victim and not as a mad person and Paypal will cover you. I ordered an item that wasn't as described, the seller refused a refund. I posted the item back to the seller, however, didn't get a refund. A PayPal account under Hedges' name received payment from customers - including a Worcester man - but the items were never received. They apparently moved or were in the process of moving to a differen. Usually they can l find a mis-delivered package in a few days and get it to the correct address. seller won't answer me either. I messaged the seller and it turns out they sent it to the old . This is by far the most common mistake people make. 13 March 2021 at 12:19PM. But wait one . All of their items have been up for 3+ months including what I was interested in, so I asked if it was available and they said it was. Reschedule my collection If you need to change other details such as the delivery address or the weight and dimensions then you would need to contact our Live Help team via the link below. Item delivered to wrong address QUESTION Hi all, I sold an item last week on Depop and was shipped via Royal Mail first class signed for and delivered Thursday with signature on delivery. You track the parcel using tracking number which states they are trying to deliver. This charge will be taken directly from your PayPal account or the card you are using for payments before the remainder of . I sold an item on depop, few days later the buyer asks me to change the address they provided through depop's messaging system. How to Deliver Items from the Depop Online Store to India. If you are unlucky enough to receive abuse, they will simply ignore it. 10-07-2020 02:00 PM. Package your item Stick the label to your package with clear tape Courier collection If you sell your item before 10pm the courier will collect from your address between 8am-8pm next available working day ( Couriers work Monday-Saturdays excluding bank holidays) If your item sells after 10pm the courier will collect 2 days after the sale With a global community buying, selling and connecting to make fashion more inclusive, diverse and less wasteful. Depop stepped in and agreed I can return the item. Seller provided tracking number showing that the item was posted and delivered in time. Click on the support option. From the given address, you can send and then ship your order from Depop, or any United States company. The United States address is where you'll receive the items that you order from Depop. Other instances include the package being unclaimed at customs or refused/returned by your end customer. Absolutely dreadful customer service Absolutely dreadful customer service sent an item 1st class signed shows as delivered to the correct address then because the buyer opened a dispute they told me they believe its lost in transit when it shows delivered with a signature, and the correct address now they're telling me I have to file a claim with royal mail for lost in transit which they . depop says i can file a report but every time i follow the instructions to do it, it just sends me in circles. I . This is a great deal of money for people who are trying to sell and do this for cash. Etsy described the company in its press release as a "privately-held, community-led, and purpose-driven marketplace for unique fashion" that was founded in 2011. If your item has been returned: if your item has been returned due to the item not being claimed/collected/ refused delivery/wrong address etc on the customers end, a full refund will . The money back guarantee is none existent. That's on the postman or woman. I had a similar case recently. Depop send the address of the buyer to Hermes who in turn generate and send you the address label. WORDS Charlie Elizabeth Culverhouse. Buyer provided invalid address. Answer: When the final delivery driver discovers it has a bad address (hopefully bad and not an actual address) they will bring it back to that center with a note that it has a bad address. Depop boasted 4 million active buyers and 2 million active sellers in . route500 Forumite. If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. Dropshipping puts money back into fast fashion - an industry which is responsible for 8% of all carbon emissions and 20% of global water waste. If you think you can help with additional details then please contact us on 03448 00 44 66 stating the parcel number. If you have been waiting for over 7 days, report this to us in-app: Profile > Settings > Need help? 3. Is there anything I can do here to help myself out? June 2, 2021. Click Add a private note. The next day it was back in MY mailbox. The Depop account, named atvdanz and with the title A . Depop is fine until you have an issue with a seller. Without witnesses, they won't be able to do much, but they'll take note of the incident. I contacted depop and they suggested to contact the seller first. item sent to wrong address QUESTION i bought something but the seller sent it to a completely different state!? Since new developments rise frequently this can cause issues with addresses, even old ones. If you've always been prevented from buying Depop' latest items, you'll be excited to know that you need suffer no more. You track the parcel using tracking number which states they are trying to deliver. Click Save. 20w. Depop why message before buying + Cross Selling. One package just being just a top and the other being a bundle meant for another person. Type in the new shipping address. But wait one . 09-13-2019 10:49 AM. Click on 'Send us a request'. Send the item to the address provided by the buyer that you can see in the transaction. Click on the support option. If you are wanting to change the collection date for your order then click below. Shipped to wrong address? He was emailed by someone claiming to be Emily from depopserviceteam@yahoo.com and told he needed to pay $250 through a cash app, then he would receive his payment AND get his deposit back. When you sell an item, Depop will automatically charge the 10% fee on the total transaction amount (including shipping costs). Another option is to cancel the order and have the buyer repurchase with a correct address. What is Depop. Still in the process of trying to get a refund, so will update. So, Depop, Vinted, or eBay, i'm sure you have all heard of eBay, but you may not of heard of depop or vinted, these too are both sites you can use to sell second hand clothes, although depop has everything from clothes, to furniture to make up. I recently shipped a car emblem to a buyer. I posted the item back to the seller, however, didn't get a refund. You put the wrong address on your USPS package. Reply. Tracking result - address problem. Our delivery depot and our delivery partners overseas will do everything they can to locate the delivery address, but sometimes this isn't possible from the details on the parcel. If you accept cookies, we'll use them to improve and customise your experience and enable our partners to show you personalised PayPal ads when you visit other sites. I don't understand why it says it'll take FIVE days for my depop balance to be sent to my account?? A few weeks later, the situation got worse . The clerk will attempt to find a good address for the recipient using their sources. Ina Steiner. Depop send the address of the buyer to Hermes who in turn generate and send you the address label. When a case is opened, the buyer is asked to upload photos and offer details of the item. Wrong! Have had 3 responses back from Vinted so far and each time, my concerns were not even acknowledged. The biggest mistake I see is people going too high with your prices. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. To ship items from Depop internationally, you'll need a physical address located in the United States. In our experience, the best Freight Forwarder is MyUS. You'll need to provide your username, email address, and the reason why you want to delete the account. Etsy, Inc. (NASDAQ: ETSY), which operates two-sided online marketplaces that connect millions of passionate and creative buyers and sellers around the world, today announced the launch of Etsy Purchase Protection. It's not realistic. The ability to ship up to 15.99 ozs for only $4.75 as . Answer: Depop fees / Why have I been charged? Depop - Deposit Scam My son made his first sale on Depop recently and was told that he needed to pay a $250 refundable deposit in order to receive his payment. Type "delete" into the search bar at the top of the page and click on the support article that appears. 5 Posts. . But I specifically told the seller to deliver it to X address instead. Click Orders & Shipping. the item tracks as delivered and vinted release the funds. They shipped almost immediately the next day. PayPal customers encouraged by sellers to make payments via its 'friends and family' option instead of 'goods and services' are unnecessarily leaving themselves without payment protection - and some are even losing cash. In order to change the address they would have to refund you and then you would have to pay again and select the correct address when going through check out. I started using the vinted app last month, great I thought a nice easy platform to sell my item. Wrong! If they don't get any satisfaction on their end, then you can report it to . Since Depop is big on vintage this will also give your item panache. From the given address, you can send and then ship your order from Depop, or any United States company. You'll need to provide your username, email address, and the reason why you want to delete the account. 4. In the second scenario where you don't know the person, it could be that the recipient lived there a very long time ago and . Choose the size/weight of the item Tap 'who pays', and choose either: Buyer pays for shipping - the price of the sale plus the value of the label will be sent to your PayPal or will be paid out to your bank account if it's a sale using Depop Payments. 5 Posts. June 2, 2021. Etsy will acquire Depop for $1.625 billion in a primarily cash deal. ". 13 March 2021 at 12:19PM. There is a way to get online Depop products from the USA delivered to your door. Quick to take all your money and slow to support or help in any way. You sell through depop. You can pick up some old school vintage cards or stickers which are typically around $2 or less. I'm a new seller and everything was going great until I got mixed up with shipping labels and accidentally sent a customer two packages instead of just one. If you think you can help with additional details then please contact us on 03448 00 44 66 stating the parcel number. GB. You sell through depop. Another reason why people might ask you to message before buying is because they cross sell a lot and they just want you to contact them before purchasing. To add a private note: On Etsy.com, click the Shop Manager icon. that was until I en counted a problem. Absolutely dreadful customer service Absolutely dreadful customer service sent an item 1st class signed shows as delivered to the correct address then because the buyer opened a dispute they told me they believe its lost in transit when it shows delivered with a signature, and the correct address now they're telling me I have to file a claim with royal mail for lost in transit which they . Okay so I fully understand that this is my fault just to preface. Step 2: Tap on the 'Setting icon' from the top right side of the screen. Send the item with tracking number 2. Re: USPS returning items as insufficient address that do have legitimate addresses. Starting August 1, buyers will receive a full refund for purchases on Etsy.com in the rare cases that they don't match the item description, arrive damaged, or never arrive. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. Depop was set up in Milan by its founder Simon Beckerman in Milan, Italy although the company shifted headquarters to London, UK. Think of all the common street names that exist . Some sellers are way too petty. So, in order to sell on Depop, you will need a PayPal account to connect to Depop. If you have doorbell camera footage, be sure to share it with . . Cute Depop Packaging Idea #2. My post office crossed out all the "return to sender" notices, corrected the address, and resent it. Depop stepped in and agreed I can return the item. A claim was opened against me when a customer decided to contact Depop about not receiving their item. What should I do? You use their chosen courier Hermes. However, the money has been removed from my account and my account has been permanently suspended! The app has been around since 2011 and also has an office in 37 Greenpoint Avenue, Suite 2B, Brooklyn, NY 11222-1551. There is a known scam where some sellers sometimes give you a fake tracking number that goes to the same state you live in but not actually to your address. I have a problem I sent the item to the buyer but the buyer wrote wrong address on PayPal/Depop, now it's sold and sent, and returns back to my country I spent 30 for the shipping. When I tried to contact depop 7!!! The buyer is saying that they haven't received the item and it must have been delivered to the wrong address. 13 March 2021 at 12:19PM. Open a 'Not as described' dispute through your PayPal account Upload any proof of the item's condition or authenticity Should PayPal close a claim in your favour they will first ask you to return the item to the seller using tracked mail (they will provide you with the seller's address) The money back guarantee is none existent. How do I use Ship with Depop? What should I do about this? If you don't follow these 2 rules you will lose the seller's protection. . In an attempt to lie to Paypal that they shipped it out. When Depop first launched in 2011, founder and app developer Simon Beckerman admitted he anticipated his social media-style re-selling app would resonate well with young users. Additionally, it is more environmentally friendly because it is reusing something that's already been produced. To ship items from Depop internationally, you'll need a physical address located in the United States. 5. Avoid VINTED. I shipped it a few days after that and printed the label through PayPal, which was the "wrong" address. I waited 8 days, but the package still has not came. With a global community buying, selling and connecting to make fashion more inclusive, diverse and less wasteful. 1. What is Depop. 3. Tap 'delivery', select 'Ship with Depop' and enter your shipping address Select 'package size'. I ordered an item that wasn't as described, the seller refused a refund. Depop is the fashion marketplace app where the next generation come to discover unique items. Address edits should be confirmed with the buyer via Messages. You will receive notice once the order arrives back to our facility. There is a way to get online Depop products from the USA delivered to your door. 9) Be savvy with your pricing. So lets begin with eBay, I feel like eBay's time has been and gone, the majority of things sold . Visit the settings page. 10 March 2020. When it comes to pricing you have to know your market. DO not sell on depop or use. Get started. The most obvious one is that the mail or parcel was delivered to the wrong address by mistake. Tracking result - address problem. A seller blocked me today for pretty much no reason. Item was sent back to me. . Click on 'Send us a request'. If you seriously suspect you've been hit by a porch pirate, and something was stolen from your stoop, call the police and file a police report for the stolen package. Depop found at Depop.com is a buy and sell app and website for new and used items. 3 level 2 In their bio it said that old items will get a discount so I very politely asked them if we could do the discount on . Etsy is . I sent my item recorded delivery, all items must be sent via recorded delivery on vinted. They complied with the request and asked for my full name as well. How to Deliver Items from the Depop Online Store to India. Depop uses a mobile app that works in a similar but more informal way to eBay. 13 March 2021 at 12:19PM. 14-04-2013 11:44 PM. I have been chasing depop on 4 separate occasions and they don't respond. To connect your PayPal account to Depop, follow these steps: Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. A few days later i notice my vinted account is . Before buying, I did not update my address. Visit the settings page. 2. And I won't send money back because I spent money for the shipping more than the buyer payed. This is what transforming fashion looks like. Click on the order number. Less than a week later I noticed I got a negative feedback! Teenagers particularly like it because it's quick and easy to use. Teenagers particularly like it because it's . You can always spot the people who had just started selling on Depop because they're charging nearly full price on their items. They also won't refund an item that you just don't want anymore. I was able to get the feedback removed because he provided the wrong address & he . Royal mail will send it back to the sender if there is a return address on the mail. The United States address is where you'll receive the items that you order from Depop. Absolutely dreadful customer service Absolutely dreadful customer service sent an item 1st class signed shows as delivered to the correct address then because the buyer opened a dispute they told me they believe its lost in transit when it shows delivered with a signature, and the correct address now they're telling me I have to file a claim with royal mail for lost in transit which they . If you've always been prevented from buying Depop' latest items, you'll be excited to know that you need suffer no more. If Poshmark verifies your return claim, they'll send you a shipping label you can use to return the item to the seller, and refund . Our delivery depot and our delivery partners overseas will do everything they can to locate the delivery address, but sometimes this isn't possible from the details on the parcel. I won't send back to the same buyer again. I need access to MY money sooner. This is what transforming fashion looks like.